MFL Care
Wherever you are, our customer service keeps your production lines running at peak performance
MFL Care is your trusted partner, dedicated to supporting you throughout the entire lifecycle of your MFL assets. Our primary goal is to maximize overall equipment effectiveness (OEE) by ensuring your production lines are maintained in optimal condition and by providing invaluable process-related best practices assistance.
Our Service Level Agreements (SLAs) are designed to provide comprehensive support at every stage of your equipment’s lifecycle. By combining traditional services with advanced digital solutions, we transform industrial data into actionable insights, enabling you to make informed decisions, and improve productivity.
Need Support?
Spare Parts
Our original Spare Parts are meticulously engineered and manufactured to integrate with your MFL assets, ensuring a perfect fit. We guarantee maximum performance and longevity.
Moreover, our strong business relationships with first-tier suppliers enable us to serve as your one-stop shop for original and commercial spare parts or equipment.
Field Services
Our highly skilled Field Technicians are prepared to be deployed to your facilities anywhere in the world. Equipped with extensive training, they excel in conducting installations, commissioning, operator training, and repairs with utmost proficiency.
Refurbishment and Upgrades
An excellent alternative to purchasing a new line is to consider a complete refurbishment and upgrade of your existing equipment. Our MFL Care team meticulously analyzes the current condition of your machinery, proposes suitable mechanical, electrical, and software upgrades, and expertly carries out the project, significantly extending the lifespan of your equipment.
Remote Support
For electrical or software-related inquiries, we offer remote troubleshooting and issue resolution. All our lines are equipped with the necessary hardware and software to facilitate this process. Moreover, if your line is connected to MFL X Acumen (Industrial IoT app), troubleshooting becomes data-driven, enabling us to enhance precision in pinpointing the root cause of the issue.
Help Desk
Feel free to contact our dedicated Help Desk advocates, available at your service to address any technical inquiries you may have. Each time you reach out to us, we record your inquiry in our modern ticketing system, creating a digital history of your industrial asset for seamless tracking and comprehensive support.
Co-Design
If you have a vision for a machine or production line that doesn’t exist yet, we are the perfect partner to make it a reality. With a co-design approach and an “open innovation” mindset, we will work together to bring your ideas to life.