CUSTOMERS COME FIRST
It is certainly not a coincidence that MFL GROUP has a high rate of loyal Customers, mainly due to the quality of our assistance service. Handled by a group of experienced and high skilled technicians, the Service dept. follows each Customer step by step, from the delicate phases of machine’s start-up, to each following maintenance service call, with a constant presence, also on site. Thanks to a wise coordination among the various divisions of the company, our service is able to supply prompt solutions and decisive interventions, made even more effective by the availability of “in-house” components and by the specific know-how of each designing and manufacturing detail of machines. Taking advantage of internal synergies, especially with the automation office, our assistance service can also be present remotely, minimizing downtime and reducing distances.
Besides boasting a Service division specialised in Customer assistance, MFL GROUP has implemented an all-round service strategy involving each division. This is highlighted by the great readiness of our company in satisfying specific demands both in the design phase, during production as well as in pre- and after-sales services. Our company shaped its structure on service’s concept: each division contributes in guaranteeing that the relation between price, quality and performance of products is always excellent and suitable to each situation. All teams work together in a timely manner in order to satisfy Customers’ expectations.